Refund & Cancellation Policy

You can cancel a paid plan at any time from Settings → Plan & credits. Cancelling stops future renewals; it does not end your current period early.

• You keep your plan and its allowance until the end of the period you paid for.
• After that, your account moves to the free plan. Nothing is deleted.
• Credits you bought in packs stay in your account and remain usable.

We refund a subscription payment when:

• It is your first payment for a plan, you ask within 14 days, and you have used less than 10% of that period's credit allowance.
• You were charged in error — for example, a duplicate charge, or a renewal taken after you had cancelled.
• The Service was unavailable for a significant part of your billing period because of a problem on our side.

Otherwise, renewal payments are not refundable, because the period's allowance is made available as soon as it starts. You can always cancel to stop the next one.

A credit pack can be refunded in full if you ask within 14 days of buying it and none of its credits have been used. Credits from a pack are only spent after your monthly allowance runs out, so a pack bought as a reserve is often still untouched. Once a pack's credits have been used, it is not refundable.

Credits are reserved when a job starts and returned automatically if it fails or produces nothing. Jobs priced by length are settled to what they actually used. You don't need to ask for any of this.

AI models are probabilistic, so a completed job may not look the way you hoped. Credits for completed jobs are not refunded for that reason alone — but if a model repeatedly returns broken or corrupted results, tell us and we will look into it and put things right.

If you live in the EU or UK, you have a right to withdraw from a purchase within 14 days. Because credits are digital services delivered immediately, when you start using them you ask us to begin providing the service straight away and accept that you lose the right of withdrawal for the part already used. The unused part is covered by the 14-day refunds above.

Email hello@heyperai.com with:

• the email address on your Heyperai account;
• the date and amount of the payment, or its Razorpay payment ID;
• a short note on why you're asking.

We reply within five business days. Approved refunds go back to the original payment method through Razorpay; your bank or card issuer may take a further 5–10 business days to show them. Credits from a refunded payment are removed from your balance.

If something is wrong with a charge, please contact us before disputing it with your bank — we can usually fix it faster. While a chargeback is open, we may pause the account it relates to.

This policy doesn't limit any rights you have under consumer law where you live. See the pricing page for current plans and credit costs.